Refund and Returns Policy

Overview

Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags and acessories.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, glasswares, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Laboratory Reagents & Chemicals
Glasswares Category
Sterile Items like Blood collection Tubes, Sterile petri dish , loops etc.

To complete your return, we require a receipt or proof of purchase & images of material recevied with packaging in orginal conditions to our mail (info@apexlabs.co.in) or offical whatsapp account (+91 7238008852).

Please do not send your purchase directly back to the manufacturer.

There are certain situations where only partial refunds are granted:

Products with obvious signs of use
Product that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 10 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund within 3 days of refund request.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Please note that partial refund (Product cost – (Forward Plus Reverse Couirer Charges)) will be processed if delivery is attempted and rejeted by courier . Only 3 delivery attempts will be made and after that material will be return back to its orign.

Late or missing refunds

If you haven’t received a refund within 7 days, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@apexlabs.co.in.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@apexlabs.co.in or contact us on whatsapp (+917238008852)

After Verfication we will arrange reverse pickup and arrange the delivery of new product. Exhanges are free of Cost.

or you can also send your item to our offical address:

Apex Labs, Plot No 359, Bhagirathi Sadan, Yugdham Nagar Colony, Seer Goverdhanpur, Varanasi , Uttar Pradesh 221011.

within 10 days of delivery. We would happy to assist and arrange the Exhanges for the same.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: info@apexlabs.co.in. within 7 Days of recepit of material/service.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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