APEX LABS (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://apexlabs.co.in (the “Site”).
By accessing or using our Site, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information that helps us serve you better and process your orders efficiently.
Personal Information: When you register, place an order, or contact us, we may collect personally identifiable information, including:
Name
Billing and Shipping Address
Email Address
Phone Number
GST Number (if provided for B2B purchases)
Payment Information: We do not store your credit/debit card details on our servers. All payment transactions are processed through secure third-party payment gateways.
Technical Data: We automatically collect information such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site.
2. How We Use Your Information
We use the data we collect to:
Process and deliver your orders (Lab equipment, glassware, chemicals, etc.).
Send you order confirmations, invoices, and shipping updates.
Respond to your customer service inquiries via phone or email.
Improve our website functionality and product offerings.
Send promotional emails (only if you have opted in).
3. Sharing of Your Information
We do not sell, trade, or rent your personal information to others. We may share information only in the following specific situations:
Service Providers: We share data with trusted third parties who assist us in operating our website, conducting our business, or serving our users (e.g., shipping couriers like Delhivery/BlueDart, and payment processors), so long as those parties agree to keep this information confidential.
Legal Obligations: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
4. Cookies and Tracking
Our Site uses “cookies” to enhance your experience. Cookies allow us to remember your cart items and preferences. You can choose to set your web browser to refuse cookies, but some parts of the Site (like the shopping cart) may not function properly without them.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information. However, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
6. Third-Party Websites
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of such third-party sites. We encourage you to review the privacy policies of those websites.
7. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
