🛍️ Return Policy

Our return policy lasts 7 days from the date of purchase. After this period, unfortunately, we cannot offer a refund or exchange.

To be eligible for a return:

  • The item must be unused, in original condition, and in original packaging with tags and accessories intact.

  • A receipt or proof of purchase is required.

  • We also require photos or a video of the item as received (with original packaging) sent to 📧 info@apexlabs.co.in or 📱 WhatsApp: +91 7238008852.

❌ Non-Returnable Items

Some items are not eligible for return:

  • Perishable goods (e.g., food, flowers, newspapers, magazines)

  • Intimate or sanitary products

  • Glassware

  • Hazardous materials or flammable liquids/gases

  • Downloadable software

  • Gift cards

  • Laboratory reagents & chemicals

  • Sterile items (e.g., blood collection tubes, sterile petri dishes, loops)

⚠️ Please do not send your purchase directly back to us without approval.

 

🔁 Exchange Policy

If your product is defective or damaged, and an exchange is requested:

  • Once we receive your return, your replacement will be dispatched within 1–2 business days.

  • You will be informed via email or WhatsApp once return pickup is approved and scheduled—at no additional cost.

📦 Customers are responsible for secure packaging of the return. Any loss or damage during return transit due to poor packaging is the customer’s responsibility.

 

💳 Refunds

Once your returned item is received and inspected, you’ll be notified via email regarding approval or rejection of your refund within 3 days. If approved, your refund will be processed to your original payment method within 7 days.

❗ Delayed Refund?

If your refund hasn’t arrived:

  1. Double-check your bank account

  2. Contact your credit card provider—it may take extra time to reflect

  3. Contact your bank for processing timelines

  4. Still not resolved? Reach out to us at 📧 info@apexlabs.co.in

💡 Note:

  • Only regular-priced items are eligible for refund. Sale items are non-refundable.

 

🎁 Gifts

  • If your item was marked as a gift and shipped directly to you, a gift credit will be issued upon return.

  • If not marked as a gift, the refund will go to the original purchaser.

 

🚚 Shipping & Order Rejection Policy

Cancellation:

  • Before dispatch: Full refund, no deduction.

  • After dispatch: Freight + reverse shipping charges will be deducted.

Rejected Delivery:

  • Both forward and reverse shipping charges will be deducted from the refund.

 

🔎 Please review your order carefully before placing it to avoid unnecessary delays or charges.

If you have any queries or need assistance, feel free to reach out to us: Contact Us