Shipping
Shipping & Delivery Policy
Welcome to Apex Labs (adexy.in). We are committed to delivering your orders in good condition and always on time. Please read our shipping policy carefully to understand how we handle your orders.
1. Shipping Coverage
We ship to over all pin codes across India. Currently, we do not offer international shipping. If you are ordering from outside India, please contact our support team at info@adexy.in before placing an order.
2. Shipping Costs
Standard Shipping: We offer FREE Shipping on all orders above ₹999.
Small Orders: For orders below ₹999, a flat shipping fee of ₹90 will be applied at checkout.
COD Charges: Cash on Delivery (COD) may incur an additional convenience fee of ₹40.
3. Processing & Delivery Timelines
Order Processing: Orders are typically processed and dispatched within 24 hours of placement (excluding Sundays and Public Holidays) Except the customized products orders.
Estimated Delivery Time:
Metro Cities: 2–4 business days.
Rest of India: 5–7 business days.
Remote Areas: 7–10 business days.
Please Note: Delivery times are estimates and may vary due to external factors like weather, strikes, or courier delays.
4. Order Tracking
Once your order is dispatched, you will receive an email and/or SMS containing the tracking number and the name of the courier partner (e.g., Delhivery, BlueDart, Xpressbees). You can track your shipment directly on the courier partner’s website.
5. Damaged or Tampered Packages
Your health and safety are our priority. If you receive a package that is visibly damaged, leaking, or tampered with:
Do not accept the delivery.
Take a photo/video of the package.
Contact our customer support immediately at 7238008852 or care@adexy.in with your Order ID. We will arrange a replacement at no extra cost.
6. Undelivered Orders (RTO)
If a delivery is unsuccessful after multiple attempts due to an incorrect address, phone number, or the customer being unavailable, the order will be returned to our warehouse (RTO).
Prepaid Orders: A refund will be initiated after deducting the original shipping costs.
COD Orders: Repeated RTOs may lead to the suspension of the COD facility for your account.
7. Restricted Items (if applicable)
Certain liquid formulations or temperature-sensitive products may have specific handling requirements. We ensure these are packed in specialized packaging to maintain efficacy during transit.
8. Contact Us
For any queries related to your shipment, please reach out to:
Email: care@adexy.in
Phone: +91-7238008852
Address: #349, Bhagirathi Sadan, Yugdham Nagar Colony, Seer Goverdhanpur, Varanasi Uttar Pradesh India 221011
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