1. 7-Day Return & Exchange Window

Our standard parameter layout for return and product exchange requests lasts for 7 calendar days from the exact date of delivery. If 7 days have passed since your shipment was marked as delivered by our designated logistics partners, we unfortunately cannot offer you a structural refund or product line exchange.

2. Non-Returnable & Exempt Laboratory Items

Due to safety regulations, chemical purity integrity, cross-contamination risks, and the fragile profile of specific research materials, certain categories of scientific supplies are strictly exempt from being returned:

4. Partial Refunds & Reduced-Value Credits

There are specific operational scenarios where only partial refunds or platform store credits are approved (subject to final inspection by our quality control lab technicians):

• Any scientific instrument or digital meter showing obvious signs of physical use, chemical exposure, or modifications to factory calibration parameters.
• Opened Consumables: Storage packages of Micro Pipettes, Pipette Tips, Centrifuge Tubes, Microcentrifuge (MCT) Tubes, pH Electrodes, specialized laboratory tapes, or vacuum/peristaltic pumps that have been opened or unsealed from their protective outer layer.
• Any product that is not in its pristine original state, is structurally compromised, or has missing parts/accessories for reasons not stemming from an error on the part of Apex Labs.

5. Refund Processing & Inspection Timeline

Once your returned item is safely received at our facility warehouse, our technical team executes a structured evaluation process:

⏳ Late or Missing Refunds: If your settlement credit does not appear within the specified timeframe, please verify your digital account statement with your bank or credit card company. Processing lags are common before an official ledger posting is finalized. For further escalation, contact our finance desk at info@apexlabs.co.in.

6. Clearance Sales & Specialized Exchanges

Clearance & Bulk Tender Items: Only regular-priced catalog items qualify for standard returns. Items procured under clearance sales, clearance promotions, or custom bulk tender contracts are final and cannot be refunded unless they arrive physically broken or non-functional during initial forward transit.

Product Exchanges: We only replace laboratory items if they arrive defective or damaged due to transit errors. To initiate a 1-to-1 exact exchange, please send an operational video or photo proof to info@apexlabs.co.in. Once verified, our logistics networks will coordinate a reverse pickup from your facility address **completely free of cost within 24 hours**.

7. Return Shipping Guidelines & Logistics Disclaimers

To return an authorized product, please securely pack and ship your item to our central facility address: APEX LABS, Plot No 359, Bhagirathi Sadan, Yugdham Nagar Colony, Seer Goverdhanpur, Varanasi, Uttar Pradesh, PIN: 221011.

Logistics Charges & Deductions: While reverse pickup for defective items is always free, for standard authorized returns, the actual underlying forward and reverse shipping costs incurred by Apex Labs will be deducted from your final settlement amount layout.

Transit Insurance Advisory: If you are shipping high-value scientific apparatus, industrial hotplates, microcentrifuges, or digital meters via a 3PL carrier, we strongly advise using a trackable shipping method or purchasing independent shipping insurance. Apex Labs does not guarantee, assume responsibility for, or accept liability for items lost, broken, or misrouted during reverse transit paths.